Calibrated Services NC — Septic & Drain
Website: https://calibratednc.com
Effective Date: October 15, 2026

Calibrated Services NC — Septic & Drain (“Calibrated NC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our business, requesting an estimate, scheduling service, or purchasing our septic and drain services.

This Privacy Policy explains the types of information we may collect, how we use and share that information, how it is protected, and the choices available to you.

Depending on how you interact with our business, we may collect the following information.

Contact information

• Name
• Telephone number
• Email address
• Mailing address or property service address

Service and appointment information

• Service requests, appointment details, and service history
• Descriptions of septic, drain, or plumbing-related issues
• Property access instructions and information relevant to the requested service
• Photographs or other information you voluntarily provide to help us evaluate a service issue

Payment and billing information

• Estimates, invoices, transaction records, payment confirmations, and refunds
• Payment-related information necessary to process transactions

Customers may pay in person or online using the payment methods we make available. Online transactions may be handled by a third-party payment processor. The processor's privacy policy and security practices govern the information it collects directly. We do not intend to store complete payment card numbers or security codes in our own business records.

Website and device information

Our website is hosted or supported through GoDaddy. Depending on the website configuration and services enabled, we or our service providers may automatically collect information such as IP addresses, browser type, device information, pages visited, approximate location derived from technical information, and website usage data.

Communications

We may keep records of calls, emails, text messages, contact forms, and other communications to respond to requests, coordinate services, resolve disputes, and maintain appropriate business records.

We may use your information to:

• Respond to questions and service inquiries.
• Schedule, confirm, and manage appointments.
• Prepare estimates, invoices, and service agreements.
• Provide requested septic and drain services.
• Process and document payments and refunds.
• Communicate about arrival times, delays, service updates, and follow-up work.
• Maintain accounting, tax, warranty, and service records.
• Improve our website and customer experience.
• Protect our business, customers, and systems against fraud, misuse, and security threats.
• Comply with applicable laws and lawful requests.

We use personal information for legitimate business purposes consistent with the reason it was collected, applicable consent requirements, and applicable law.

We do not sell personal information in exchange for money.

We may share information as reasonably necessary with:

• Website and technology providers: GoDaddy and other providers supporting website hosting, security, communications, or website functionality.
• Payment providers: Companies that securely process online or electronic payments.
• Business service providers: Scheduling, email, accounting, invoicing, insurance, and other providers that help us operate our business.
• Professional advisers: Attorneys, accountants, insurers, or other advisers when necessary for legitimate business purposes.
• Government authorities: Courts, regulators, law enforcement, or other authorities when required by law or necessary to protect legal rights and safety.
• Business successors: A purchaser or successor if our business or its assets are transferred, subject to applicable legal requirements.

We do not authorize service providers to use customer information for unrelated purposes except as permitted by law or applicable agreements.

Our GoDaddy-hosted website may use cookies and similar technologies to support essential website functions, remember preferences, measure website performance, or provide other features.

Depending on the settings and integrations enabled, these technologies may be provided by GoDaddy or third parties such as analytics or advertising providers.

You may be able to manage optional cookies through the cookie notification or preference tools available on our website and through your browser settings. Blocking essential cookies may affect some website functions.

Where required by applicable law, we will provide appropriate notice and choices regarding optional tracking technologies.

We may use the contact information you provide to respond to inquiries, confirm appointments, discuss estimates, provide service updates, send invoices, and address billing questions.

We will obtain consent for marketing communications where required by law. You may ask us to stop nonessential marketing communications at any time. We may continue to send communications necessary to fulfill a requested service, complete a transaction, or meet legal obligations.

Standard message and data rates may apply to text messages according to your mobile carrier's plan.

We take reasonable steps appropriate to our business to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

These measures may include limiting access to records, securing business accounts, using reputable service providers, and following appropriate data-handling practices.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. If a security incident occurs, we will provide any notices required by applicable law.

We retain personal information for as long as reasonably necessary to provide services, maintain invoices and service records, address warranties or disputes, meet tax and accounting requirements, and comply with applicable laws.

Retention periods vary according to the type of information and the reason it was collected. When information is no longer reasonably necessary, we may securely delete it or dispose of it, subject to legal retention obligations.

You may contact us to request access to, correction of, or deletion of personal information you have provided, where applicable law provides such rights.

You may also ask questions about how your information is used or request that we stop nonessential communications.

We may need to verify your identity before acting on a request. We may retain information when necessary or permitted for legal compliance, tax and accounting records, security, dispute resolution, or legitimate business purposes.

Your specific privacy rights depend on applicable law.

Our website may link to or use third-party websites and services, including online payment services.

When you follow a third-party link or submit information directly to a third-party service, that provider's own privacy policy and terms apply to its handling of your information. We do not control the privacy practices or security of independent third parties.

We encourage customers to review those policies before providing information.

Our website and services are intended for adults arranging property maintenance and septic or drain services. We do not knowingly collect personal information online from children under 13 in circumstances requiring parental consent under applicable children's privacy laws.

If you believe a child has provided personal information to us inappropriately, contact us so we can review the matter and take appropriate action.

Calibrated NC operates in North Carolina and handles personal information in accordance with applicable law.

North Carolina law includes requirements for certain security-breach notifications involving personal information. We will comply with applicable notification obligations.

Nothing in this policy is intended to waive or limit rights or protections available under applicable law.

We may update this policy to reflect changes in our business, website features, payment services, technology providers, or legal requirements.

The revised policy will be posted on this page with an updated effective date. Where required by law, we will provide additional notice or obtain consent.

For questions about this Privacy Policy or how we handle personal information, contact:

Calibrated Services NC — Septic & Drain

Website: https://calibratednc.com
Email: Office@calibratednc.com
Phone: 336-432-5959

Please include enough information for us to understand your privacy inquiry without sending sensitive financial information by ordinary email.